FAQ
What types of businesses does FOUNDCHEF serve ?
We mainly support hotels, restaurants, catering companies, food chains, distributors, and project contractors who require reliable, high-quality commercial kitchen equipment. Our solutions are designed for both large-scale operations and boutique projects.
Do you offer OEM & ODM services ?
Can you customize product sizes and features ?
Absolutely. From single-unit size adjustments to complete kitchen system customization, we specialize in stainless steel kitchen equipment tailored to your exact requirements. Our R&D team can also assist in creating new molds and prototypes.
What certifications do your products have ?
All our equipment is manufactured with food-grade stainless steel and complies with international standards. Depending on the product, we can provide CE, ISO, and other region-specific certifications, ensuring compliance for different global markets.
How do I request a quotation ?
Simply contact our sales team via our online inquiry form or email us with your product list, specifications, and order volume. For large projects, we can also provide technical drawings, layouts, and project proposals.
What is your MOQ (Minimum Order Quantity) ?
Most standard products have a low MOQ, making it easier for distributors and resellers to start. For OEM/ODM projects, MOQ depends on the complexity of customization (e.g., new molds or branded designs).
How long is your production lead time ?
Standard products: usually 7–15 days if in stock.
Customized equipment: typically 25–40 days, depending on the design and order volume.
We always provide a detailed production schedule and update clients with progress reports.
Do you provide samples ?
Yes, we can provide samples or prototype units for testing. Sample costs may apply for customized molds, but are often deductible from bulk orders.
How do you ensure quality control ?
We implement multi-step QC procedures, including:
Incoming raw material inspection
In-process production checks
Pre-shipment testing (functionality & safety)
Final photo or video inspection before delivery
What shipping options are available ?
We support:
FOB, CIF, DDP terms
Ocean freight, air freight, and courier (depending on urgency & budget)
We can work with your freight forwarder or provide shipping through our trusted logistics partners.
Do you provide installation or after-sales support ?
Yes. While most products are ready-to-use, we also provide:
Installation guides and technical manuals
Online video support for project-based equipment
Spare parts and warranty service to ensure long-term use
Can I visit your factory ?
Of course. We welcome clients to visit our factories in Guangdong to review production capacity, QC process, and discuss projects in person. If traveling is inconvenient, we can arrange a live video factory tour.